Commission Work
Do you do a commission work?
Yes, if there is something you would like me to paint, please drop me an email with your ideas and I will get back to you ASAP. I accept commissions for: pets, houses, buildings, landscapes, horses and other animals.
Returns & Refunds
What if I change my mind and I want to return the painting?
No problem at all, if you change your mind or for any reason you are not happy with the painting or print you have 14 days (from receiving the package) to return it. Once the painting comes back to me I will issue a refund. Your satisfaction is my top priority.
What if the package arrive damaged?
In the rare event that a product is damaged during shipment, rest assured that you will have my support. I take great care in packing my work, but if you notice any signs of damage to the packaging, please take pictures before opening the package and throughout the process. These pictures might be required by the insurance company as evidence.
Print Quality
What is the quality of your prints?
All my prints are made on exhibition standard, archival paper using the Ultrachrome K3 archival ink system of the Epson Stylus Pro 388. Giclée, is used to describe a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve an inkjet print of superior archival quality, light fastness and stability. Selling unmounted, ready to be framed in a frame of your choice.
Postage
When can I expect my parcel to arrive?
My turn around is between 2-5 working days for all UK orders. Originals got extra insurance so they usually travel faster. I normally prepare package the same day (when ordered before 5pm) and post next working day. If you want your order to arrive quicker please choose Express Delivery at the checkout (1-2 working days for UK orders).
What courier do you use?
For domestic orders I mainly use Royal Mail, for international orders I use ParcelForce, DHL and Evri depending where on your location.
Can you combine postage?
Yes, all you have to do is to add paintings you are interested in to the basket and postage will be automatically combined at the checkout.
What type of packaging do you use?
Smaller sizes like A6,A5,A4,A3 I pack in a card backed envelope for extra protection, originals include additional cardboard support.
Everything bigger than A3 will be shipped rolled in an sturdy cardboard tube, in my experience this is the safest way to send a large print.
Security/Payments
Is it safe to buy from your website
Yes, my shop is SSL certified, all payment methods are done via trusted payment providers.
What payment methods do you accept?
I accept all major transaction: PayPal, Stripe, Credit Cards, Debit Cards, Direct bank transfer & cash on collection.
Why is it better to buy directly from the artist?
The reason is simple, you won`t find those paintings cheaper anywhere else. Most online art galleries charge about 35-45% commission and the price must reflect this.
Please read feedbacks below from my satisfied customers.
